Returns & Exchanges

At Écrin, we strive for your complete satisfaction with every purchase. If you are not entirely pleased with your order, you may return or exchange eligible items within 30 days of delivery in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your Écrin account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Securely place the products in their original packaging, ensuring all tags are attached and the items are in unused condition.

• 3.
  Ship the Parcel

  Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned merchandise, your refund or exchange will be processed within 5 to 7 business days to your original payment method.