Frequently Asked Questions
Everything you need to know about shopping with Écrin.
What is the standard shipping timeframe?
We offer standard shipping across the globe. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
Écrin accepts returns on all unused and unopened items within 30 days of delivery. Please ensure the original packaging and tags are intact to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all Écrin products come with a one-year limited warranty against manufacturing defects. If you experience any quality issues, please contact our support team immediately.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer service department.